Privacy Policy

Last updated: January 2024

Introduction

isle-space is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, postal address, and other details you provide when making enquiries or booking consultations.
• Project Information: Details about your property, acoustic requirements, and project specifications provided during consultations.
• Technical Data: IP address, browser type, operating system, and browsing patterns collected automatically when you visit our website.
• Communication Records: Records of correspondence between you and our team.

How We Use Your Information

We use your personal information for the following purposes:

• Responding to enquiries and providing requested information
• Delivering acoustic consultations and installation services
• Processing payments and maintaining financial records
• Improving our website and services
• Sending service-related communications
• Complying with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Where you have given explicit consent for specific processing activities
• Legal Obligation: Processing required to comply with applicable laws

Data Sharing

We do not sell your personal information. We may share your data with:

• Third-party service providers who assist in delivering our services (under strict data processing agreements)
• Professional advisers including accountants and legal counsel
• Regulatory authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, and restricted access controls.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project records are typically retained for seven years following project completion for legal and warranty purposes.

Your Rights

Under data protection legislation, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Address: 47 Clerkenwell Road, London EC1M 5RS